KiloBled Support

Account & Registration

• • How do I create an account? — Install the app and sign up with your phone number.
• • How do I edit my profile? — Go to “Profile”.
• • How do I delete my account? — Profile → Delete my account.

Trips & Sending

• • How do I publish a trip? — Via “Publish a trip”.
• • How do I find a traveler? — Search by city & date.
• • How does booking work? — The sender requests, the traveler accepts.

Safety

• • Always check the parcel content.
• • Decline sealed or suspicious parcels.
• • Illegal items are strictly prohibited.
• • Report unusual behaviour to the support team.

Pricing & Payments

• • How are prices set? — Travelers define their own rates.
• • How do payments work? — Payments are made directly between users.
• • Are payments secure? — Users agree on the method they prefer.

Technical Support

• • App crashing? — Restart and check your connection.
• • No notifications? — Enable them in your phone settings.
• • Please make sure your app is up to date to benefit from the latest improvements.

Contact Support

For direct assistance:

contact@kilobled.com

We usually reply within 24–48 hours.