FAQ, tutorials and customer assistance.
Kilobled connects travellers who have free space in their suitcase with people who want to send parcels between Europe and Africa (and vice versa).
Kilobled acts as a trusted intermediary and provides tools such as: secure chat, identity verification, a reputation system, protected payments, fraud prevention tools and assistance in case of issues.
Search for a traveller, chat with them, make a reservation, pay, and hand over the parcel at the meeting point.
Documents, clothes, accessories, small personal items. Forbidden: illegal goods, liquids, food, weapons, undeclared electronics, medicines.
Create a profile, publish your route, list available kilos and set your price per kilo.
The traveller meets the designated recipient at arrival. Delivery is confirmed through the app.
Payments are processed by secure third-party providers. Travellers receive funds after delivery confirmation.
Use the "Report an issue" button in the chat or contact the support team.
Verified profiles, ID checks, automatic chat moderation, rating system, strict content rules.
If you need assistance, please contact us:
We usually reply within 24 hours.